PowerG Wireless Carbon Monoxide (CO) Detector

PG9933

Provides early warning of carbon monoxide poisoning, before potentially dangerous levels are reached
Ensures reliable performance, with robust, industry-leading PowerG commercial grade wireless technology
Precisely detects CO gas levels with sophisticated electrochemical sensing technology
Alerts people onsite by triggering the built-in 85db alarm buzzer and large flashing LED light when CO is detected
Extends value and performance with a long-life lithium battery, included

Technical Advisory

Incompatibility between PowerG Wireless CO Detector and Certain Versions of Qolsys IQ Panel 2 Plus

Date:	March 26, 2019
Region:	North America
Product:	PowerG Wireless Carbon Monoxide Detector (PG9933)

Background

The PowerG Wireless Carbon Monoxide Detector (PG9933) is not currently compatible with the Qolsys IQ Panel 2 Plus with PowerG firmware Version 80.17 and they should not be used together. Please note, only Qolsys IQ Panel 2 Plus PowerG firmware Version 80.17 is affected. Qolsys IQ Panel 2 Plus with PowerG firmware Version 4.06 is not affected and can continue to be used with PG9933.

In some cases, the PG9933 will not enroll on the Qolsys IQ Panel 2 Plus with PowerG firmware Version 80.17. In a limited number of cases, the PG9933 will appear to successfully enroll, but even in such cases this device/panel combination should not be used until further notice.

The PG9933 is compatible with PowerSeries Neo, PowerSeries Pro, and iotega panels and can continue to be used on those systems with no restrictions, since they are not affected in any way by this issue.

Status

An updated version of the PowerG Wireless Carbon Monoxide Detector (PG9933) will be placed in production as soon as possible, with new firmware that is compatible with the Qolsys IQ Panel 2 Plus with PowerG firmware Version 80.17. This new version will be identifiable by (1) a Date-of-Manufacture of 3/26/2019 or later printed on the packaging and device; and (2) a sticker indicating full compatibility with Qolsys IQ Panel 2 Plus with PowerG firmware Version 80.17 on the packaging. Another bulletin with further details about the new version will be sent in advance of the release of the new firmware.

The applicable PowerG firmware version can be identified on IQ Panel 2 Plus units in the field on the panel touchscreen by navigating to ‘Settings – Advanced Settings – About’.

If that page displays PowerG firmware Version 80.17, the panel is affected by this issue, and the PowerG Wireless Carbon Monoxide Detector (PG9933) should not be used.

If that page displays PowerG firmware Version 4.06, the IQ Panel 2 Plus is not affected by this issue, and the PowerG Wireless Carbon Monoxide Detector (PG9933) can be used on the system.

Instructions for install base and warehouse stock

Any PG9933 units installed for use in the field on a Qolsys IQ Panel 2 Plus with PowerG firmware Version 80.17 should be removed immediately and replaced with updated units as soon as they become commercially available.

PG9933 units purchased for use with Qolsys IQ Panel 2 Plus with PowerG firmware Version 80.17 should be immediately returned for replacement and will be exchanged for updated units as soon as they become commercially available.

PG9933 units purchased for use with PowerSeries Neo, PowerSeries Pro, or iotega panels can continue to be used together and have no restriction on compatibility. No action required for such units.

Please contact us with any questions regarding this Technical Advisory as provided below.

Contact Information
Order Entry	1-888-888-7838
Sales	Contact your local sales rep. or email [email protected]
Technical Support	North America: +1-800-387-3630 or email: [email protected]

Prop 65 WARNING: This product contains chemicals including Styrene which is known to the state of California to cause cancer, and Bisphenol A (BPA), which is known to the state of California to cause birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov.

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