Return Policy

•  A Return Authorization Number, (RA #1), must be issued by Volutone before any product is returned.

•  Products to receive warranty replacement or repair require the serial number to be intact and end user proof of purchase accompany the unit.

•  Any product sent in without a Return Authorization Number may be, at Volutone's discretion, returned in the same manner and condition as it was received, without prior notification.

•  All Return Authorizations must be received within 30 days of the date the RA Number was issued.

•  Volutone may refuse to accept any packages with visible signs of shipping damage.

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PRODUCT RETURNED FOR CREDIT

ALL CREDIT RETURNS ARE FOR STORE CREDIT ONLY  •   NO CASH, CHECK OR CREDIT CARD REFUNDS

•  Returns for Credit Request under non-manufacture defective conditions MUST be within 30 days of Volutone's invoice and follow all the polices outlined below.

•  Returns for Credit Request must be complete (Manuals, cabling, remotes, connectors, etc. ), in original sellable condition. Charges may apply for restoration of missing or damaged accessories and/ or packaging.

•  Returns for Credit Request will be approved and processed only when Volutone has inspected the product for completeness including its physical and operational condition.

•  Returns for Credit Request must be accompanied by an accurate detailed description of why the item is being returned. This information must NOT be written on the product packaging.

•  Returns for Credit Request may be subject to a restocking fee of up to 15% of the purchased price. If the product is deemed to be non-defective by Volutone or the manufacturer, additional charges may apply for restoration of accessories and/ or package reconditioning.

•  Returns for Credit Request will be denied if a product has been: Altered, Tampered with, Installed Incorrectly, Overpowered, or Damaged from Abuse or Mishandling.

Products Returned For Repair or Replacement

•  Products returned for repair of replacement must be packed and shipped as stated within the warranty instructions included in the product manual.

•  Products must be accompanied by a detailed description of the problem(s) to be repaired for replacement and noted in the return authorization database at the time the RA is granted.

•  For Warranty repair, a dated copy of the sales invoice ot the End-User must accompany the product to validate the beginning of the warranty period. Without this invoice, the warranty period will begin from the date of manufacturing, which may or may not be encoded in the serial number.

•  Non-Warranty repair or replacement returns may be subject to an estimate fee, which may be applied to the final repair or replacement costs of the unit.

•  A product, which has been, Altered, Tampered with, Installed Incorrectly, Overpowered, or Damaged from Abuse or mishandling voids any and all warranties. The owner may opt to have the product repaired (if possible) at the owners expense for parts, labor and shipping costs.

•  Any products that are returned for repair or replacement must follow in strict accordance with the repair or replacement policy stated in the product warranty and/ or manuals or this policy.

•  Our shipping address is:

Volutone
Attention: Repairs
170 W. Cochran St.
Simi Valley, CA. 93065.

Please include the RA# on the outside of the shipping container or package.

•  Volutone does not offer service or support on products purchased from unauthorized sales sources.

•  Volutone sells products only through authorized Dealers and Distributors to ensure those Dealers and Distributors obtain proper support and service. The service polices and/ or warranties of any product purchased for an unauthorized dealer or other source, including retailers, mail order sellers and online sellers will not be honored.