800-795-5111
 

 

 

   

Messenger Service


We offer on-demand, same-day messenger service at each of our locations. Service varies by carrier, and chargers are passed through and billed on your Volutone order. Some additional charges may apply for wait time or variance in vehicle needs (i.e., Car, Truck, Van or Bobtail Truck).

Ask your Volutone Salesperson about local messenger service offerings.

 

We also allow our partners to send Uber/Lyft for immediate needs. Please call to speak with an associate so we can arrange to have your order ready for your car.

 

 

 

Whether you can't make it to the shop before we close or you're in a rush and need your gear in a hurry, our on-site 24-Hour After-Hours Pick-Up Rooms may be just the resource you've been missing. We understand your days are busy and freeway traffic can be crazy. Input your order during business hours and we'll place it in any of our seven 24-Hour After-Hours Pick-Up Rooms. Your order there waiting for when its convenient for you.

 

How does it work you may ask? Place your order, ask for our 24-Hour After Hours Room Pick-Up and specify the Volutone location you will be utilizing. Those products will be invoiced and placed in that locations secure 24 Hour Room. On your invoice you will receive an individualized access code. Once you arrive at your per-designated Volutone 24-Hour After Hours Pick-Up Room, use your code on the keypad to gain access to the secure room. Collect your items and be sure to close the door as you leave.

 

Orders must be prepaid, and no additional charges will apply for this pick-up option.

 

Available at the following California locations - Van Nuys, Cerritos, Irvine, San Diego, and Riverside.

 

Available at the following Nevada and Arizona locations - Las Vegas and Scottsdale.

 

Coming Soon to Simi Valley, CA.

 

 

 

FedEx Parcel Service Offerings and Transit Times

FedEx Service Offering

Description

Transit Time

Transportation Method Type

Ground

Ground Business Delivery

1-5 business days (Monday through Friday delivery)

Ground

Ground Home Delivery

Ground Home Delivery

1-5 days (Monday through Saturday delivery)

Ground

Two Day AM

Second Business Day AM

2 business days delivered by 10:30 AM

Air

Two Day

Second Business Day PM

2 business days delivered by 4:30 PM

Air

Third Day Express Saver

Third Business Day

3 business days delivered by 5 PM

Air

Overnight AM

One Business Day AM

1 business day delivered by 8 AM

Air

Priority Overnight AM

One Business Day Midday

1 business day delivered by 10:30 AM

Air

Standard Overnight

One Business Day PM

1 business day delivered by 4:30 PM

Air

Priority Overnight Saturday AM

One Business Day including Saturday

Delivered Saturday by 10:30 AM

Air

 

Please review the FedEx Ground® Service Map on the FedEx website for additional details.

 

FedEx Service Cut-Off Times

 

Location

FedEx Ground Cut-off

FedEx Ground Pick-up

FedEx Express Cut-off

FedEx Express Pick-up

Simi Valley, CA

4:00 PM

5:00 PM

2:30 PM

3:00 PM

Van Nuys, CA

3:00 PM

3:30 PM

1:30 PM

2:00 PM

Cerritos, CA

3:00 PM

3:30 PM

1:00 PM

2:00 PM

Irvine, CA

3:00 PM

3:00 PM

3:00 PM

3:30 PM

San Diego, CA

3:00 PM

3:30 PM

MUST CALL

MUST CALL

Riverside, CA

3:00 PM

3:30 PM

MUST CALL

MUST CALL

Las Vegas, NV

3:00 PM

3:30 PM

2:30 PM

3:00 PM

Salt Lake, UT

3:00 PM

3:30 PM

2:00 PM

MUST CALL

Denver, CO

3:00 PM

4:00 PM

2:00 PM

MUST CALL

Scottsdale, AZ

3:00 PM

3:30 PM

2:00 PM

MUST CALL

 

Orders that are completed and printed by the cut-off times posted above will be shipped same day; some exclusions apply.

 

Please contact your local Volutone office for any Website Orders placed after 12:00 PM (in your local time zone), to confirm same day shipping options.

 

 

Origin zip codes are as follows -

 

Simi Valley, CA - 93065
Irvine, CA - 92653
Riverside, CA - 92501
San Diego, CA - 92123
Van Nuys, CA -91406
Cerritos, CA - 90703
Las Vegas, CA - 89118
Scottsdale, AZ - 85258
Salt Lake City, UT - 84119
Denver, CO - 80219

 

 

 

 


Click to Enlarge

 

 

Inter-company Transfer Schedule

To better service our partners, Volutone operates as an inter-company inventory transfer system which operates per the schedule below.

 

The following locations are serviced by the company vehicles on a daily schedule - Simi Valley, CA, Van Nuys, CA, Cerritos, CA, and Irvine, CA.

 

The following locations are serviced by a third party. Riverside CA, San Diego, CA, Las Vegas, NV, Scottsdale, AZ, Salt Lake City, CA, and Denver, CO.

 

All items filter through the Simi Valley, CA location and are subsequently processed through for transport to their destination. The in-transit time in Simi Valley, CA may vary but will not exceed a one to two day turnaround time before becoming available at their final destination.

 

All items available at all Volutone locations are available for transfer at no cost with the exception of Televisions, Assembled Racks, and Conduit.

 

Variances from the schedule below may occur at Volutone's sole discretion.

 

 

FedEx Freight & Pallet Shipments

FedEx freight orders in by 2 PM will ship the same day.

 

Consolidated orders placed at one time over the $1,999 threshold will qualify under the free freight program, some exclusions apply.


Orders within the same origin state will be free.

 

Additional freight charges will be billed out as follows when the minimum for free freight is met.

 

  • $65 for lift gate or residential delivery
  • If the delivery location is 1-2 states away a flat fee of $99 will apply
  • If the delivery location is 3-4 states away a flat fee of $199 will apply
  • If the delivery location is  5 or more states away a flat fee of $299 will apply

 

Disclaimers

Volutone ships small parcel packages via FedEx (expedited or non-expedited) ONLY.

 

Pallets are shipped using the most cost-effective method (and include but are not limited to FedEx freight, DBI Freight, Global Trans, Aloha Freight, Lynden Freight).


  • Discounted product orders do not qualify for free shipping under the program terms.
  • Non-discounted orders being sent via pallet shipment to Hawaii over $4,999 will qualify for 40% off the freight cost.

Volutone reserves the right to choose a different carrier at its sole discretion.

 

  • To be eligible for FedEx small parcel the package must not exceed 150lbs, 165” in length and girth combined, or 108” in length.
  • 49” Televisions and below can be shipped via FedEx small parcel shipment. 50” and larger Televisions must be shipped via freight carrier on a pallet(s). Freight shipments includes advanced customer delivery notifications. The carrier will contact the consignee contact to confirm someone will be on-site to receive the product. Delivery will be held by shipper until a contact has confirmed a receiver will be on-site. Storage fees may apply for shipments that remain undeliverable by the carrier and charges will be passed through and billed to partners should they occur.

 

Volutone reserves the right to modify shipping orders based upon partner request or at its sole discretion; re-consignment charges may apply.

 

Volutone reserves the right to modify or amend these policies at any time.

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