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Freight and Shipping Policies

Standard Parcel Shipping & Freight Policy - 

  • Free standard shipping on all orders to be shipped to a single location within the 48 contiguous United States, with the exceptions outlined below
    • Flat panel displays (except SunBrite TVs), pre-assembled racks (except Strong & Legion branded racks), oversized items, custom and special orders, and flexible conduit (See Exclusions Freight Policy below for additional details)

Expedited Parcel Shipping & Freight Policy 

  • Expedited shipping is available upon request and will be billed to Partner at Snap One’s cost

Exclusions Freight Policy - 

  • Flat Panel Displays (Commercial or residential flat screen TVs and other displays)
    • Orders over $1,999 of any mix of product qualify for free shipping, based on per order invoice amount
    • Flat panels may be mixed with any other product to meet the $1,999 threshold to qualify for free shipping
    • On orders that do not meet the $1,999 threshold, freight on flat panel displays is billed at $99 for the first display and $49 on each additional display thereafter
  • Assembled Racks incur a flat freight fee of $99 per Assembled Rack
    • Strong brand racks qualify for free standard shipping under the Standard Freight Policy
  • Flexible Conduit shipments are billed to partner at Snap One’s cost
  • Custom and Special Orders (including Shades, Screens, Furniture, etc.) product shipments are billed to partner at Snap One’s cost
  • Exclusions Freight Policy applies to orders being shipped to a single location within the 48 contiguous United States.

Special Freight Handling and Other Additional Fees

  • Special freight handling that incurs additional charges are the responsibility of the partner.  These include, but are not limited to:
    • LTL deliveries to residential addresses - $49
    • LTL deliveries that require lift gate delivery - $49
    • Redelivery - $149
  • Guaranteed service is not available with Freight shipments (see Courier Service or contact your local Snap One Partner Store for guaranteed delivery options)
  • Shipments held at a local terminal for delivery at a subsequent date may incur storage at $149/day after the first two days (please contact your local Snap One Partner store for additional details)
  • For shipments to a location outside of the US 48 contiguous United States, please contact your local Snap One Partner Store for delivery options and quotes
  • Additional shipping and handling charges and other exclusions may apply

Miscellaneous:

  • This Snap One Partner Store Freight Program applies only to orders made through Snap One Partner Stores. And applies only to shipments to a location within the 48 contiguous United States
  • This Program is subject to change at any time without notice by Snap One
  • Snap One ships small parcel packages via FedEx (expedited or non-expedited) only.
  • To be eligible for FedEx small parcel a package must not exceed 150lbs, 165” in length and girth combined, or 108” in length
  • 49” Televisions and below can be shipped via FedEx small parcel shipment while 50” and larger Televisions must be shipped via freight carrier by pallet(s)
  • Snap One and Volutone reserve the right to modify shipping orders based upon partner request or at its sole discretion; re-consignment charges may apply.
  • Discounted orders do not qualify under the free freight program and will be billed actual freight as incurred.


 

After Hours Pick-up

 

 

Whether you can't make it to the shop before we close or you're in a rush and need your gear in a hurry, our on-site 24-Hour After-Hours Pick-Up Rooms may be just the resource you've been missing. We understand your days are busy and freeway traffic can be crazy. Input your order during business hours and we'll place it in any of our seven 24-Hour After-Hours Pick-Up Rooms. Your order there waiting for when it’s convenient for you.

 

How does it work you may ask? Place your order, ask for our 24-Hour After Hours Room Pick-Up and specify the Volutone location you will be utilizing. Those products will be invoiced and placed in that locations secure 24-Hour Room. On your invoice you will receive an individualized access code. Once you arrive at your per-designated Volutone 24-Hour After Hours Pick-Up Room, use your code on the keypad to gain access to the secure room. Collect your items and be sure to close the door as you leave.

 

Orders must be prepaid, and no additional charges will apply for this pick-up option.

 

Available at the following California locations - Van Nuys, Cerritos, Irvine, San Diego, and Riverside.

 

Available at the following Nevada and Arizona locations - Las Vegas and Scottsdale.

 

Coming Soon to Simi Valley, CA and Salt Lake City, UT.

 

Messenger Service


 
We offer on-demand, same-day messenger service at each of our locations. Service varies by carrier, and chargers are passed through and billed on your Volutone order. Some additional charges may apply for wait time or variance in vehicle needs (i.e., Car, Truck, Van or Bobtail Truck).

Ask your Volutone Salesperson about local messenger service offerings.

 

We also allow our partners to send Uber/Lyft for immediate needs. Please call to speak with an associate so we can arrange to have your order ready for your car.

 

 

 

FedEx Parcel Service Offerings and Transit Times

FedEx Service Offering

Description

Transit Time

Transportation Method Type

Ground

Ground Business Delivery

1-5 business days (Monday through Friday delivery)

Ground

Ground Home Delivery

Ground Home Delivery

1-5 days (Monday through Saturday delivery)

Ground

Two Day AM

Second Business Day AM

2 business days delivered by 10:30 AM

Air

Two Day

Second Business Day PM

2 business days delivered by 4:30 PM

Air

Third Day Express Saver

Third Business Day

3 business days delivered by 5 PM

Air

Overnight AM

One Business Day AM

1 business day delivered by 8 AM

Air

Priority Overnight AM

One Business Day Midday

1 business day delivered by 10:30 AM

Air

Standard Overnight

One Business Day PM

1 business day delivered by 4:30 PM

Air

Priority Overnight Saturday AM

One Business Day including Saturday

Delivered Saturday by 10:30 AM

Air

 

FedEx Service Cut-Off Times

 

Location

FedEx Ground Cut-off

FedEx Ground Pick-up

FedEx Express Cut-off

FedEx Express Pick-up

Simi Valley, CA

4:00 PM

5:00 PM

2:30 PM

3:00 PM

Van Nuys, CA

3:00 PM

3:30 PM

1:30 PM

2:00 PM

Cerritos, CA

3:00 PM

3:30 PM

1:00 PM

2:00 PM

Irvine, CA

3:00 PM

3:00 PM

3:00 PM

3:30 PM

San Diego, CA

3:00 PM

3:30 PM

MUST CALL

MUST CALL

Riverside, CA

3:00 PM

3:30 PM

MUST CALL

MUST CALL

Las Vegas, NV

3:00 PM

3:30 PM

2:30 PM

3:00 PM

Salt Lake, UT

3:00 PM

3:30 PM

2:00 PM

MUST CALL

Denver, CO

3:00 PM

4:00 PM

2:00 PM

MUST CALL

Scottsdale, AZ

3:00 PM

3:30 PM

2:00 PM

MUST CALL

 

  • Orders that are completed and printed by the cut-off times posted above will be shipped same day; some exclusions apply.

 

  • Please contact your local Volutone office for any Website Orders placed after 12:00 PM (in your local time zone), to confirm same day shipping options.

 


Inter-company Transfer Schedule

  • To better service our partners, Volutone operates an inter-company inventory transfer system which operates per the schedule below.

 

  • The following locations are serviced by the company vehicles on a daily schedule - Simi Valley, CA, Van Nuys, CA, Cerritos, CA, and Irvine, CA.

 

  • The following locations are serviced by a third party. Riverside CA, San Diego, CA, Las Vegas, NV, Scottsdale, AZ, Salt Lake City, CA, and Denver, CO.

 

  • All items transition through the Simi Valley, CA location and are subsequently processed through for transport to their destination. The in-transit time in Simi Valley, CA may vary and will generally not exceed a one-to-two-day turnaround time before becoming available at their final destination.

 

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